Please allow up to 2 business days for customer service to process your order after it is placed. We will confirm stock availability and if there is any delays in production or shipping.
These items are marked on our website as "Special Order". Once your order is confirmed online for a special order item, we will order that item from the manufacturers warehouse. The product(s) will ship from our warehouse to you within 7 days after arrival into our warehouse. These are estimated shipping times only, there could be outside delays in production or shipping which are out of our control. We will contact you if there is any delays on your order.
If you are not satisfied with your purchase, we will accept your return request within 3 days of receiving your item(s) on in stock items. Some exclusions apply, see below. The original outbound shipping costs will be deducted from your refund. The return shipping is also the responsibility of the customer. Restocking charges of 20% are applicable on all returned items. Items must be unopened in original condition and packaging.
***All Sales Final. No Cancellation. No Refunds on Special Order Items***
We do not accept returns on: Assembled and/or Modified items, Items without original packaging, Custom Made or Special Order Items, Mattresses, Accessories, and Clearance items.
It is the customer’s responsibility to measure all doorways, hallways, architectural features, and room sizes to ensure the furniture purchased will fit. Orders cannot be returned as a result of the customers miscalculation of measurements. Please measure accurately.
If any item(s) arrive damaged or defective simply note any damage upon delivery and email pictures of the defective furniture to email@example.com within 48 hours of receiving items.
Due to the natural characteristics of leather and marble they may have slight variations of color or texture that are not considered defective. Fabrics may also have slight color variations due to dye lots. Colors and textures of fabrics, leathers, and woods may appear slightly different on a computer screen. Lighting in your home can also make the furniture color look different from the website or showroom. These are not considered defects.
If you would like to cancel your order, you have within 24 hours following the placement of your order to contact us by email at firstname.lastname@example.org. You will receive a confirmation email once the cancellation is approved. *Special order purchases are non refundable.
Your refund will be issued to the original form of payment. Please allow a processing time of 3 to 5 business days for your refund to appear from the date of the confirmation email.
Each online order goes through an automated fraud analysis by our website. If any order gets flagged for potential fraud, we will contact the credit card holder to confirm the purchase before proceeding.
Financed purchases will only be shipped to the billing address on file with the finance company. We will not ship to any secondary shipping address provided. Your financed purchase at MJM Furniture cannot be released for at least 24 to 48 hours.