Proudly Canadian Owned & Operated Since 1987
Proudly Canadian Owned & Operated Since 1987
* Please allow up to 2 business days for customer service to process your order. We will confirm stock availability and if there is any delays in availability or shipping of the item(s) purchased.
These items are marked on our website as "Special Order". Once your order is confirmed online for a special order item, we will order that item from the manufacturers warehouse. The product(s) will ship from our warehouse within 5 business days after arrival into our warehouse. These are estimated shipping times only, there may be outside delays in production or shipping which are out of our control. We will contact you if there is any delays on your order. There is no cancellations or no refunds on special order items.
If you are not satisfied with your purchase, we will accept your return request within 3 days of receiving your item(s) on in stock items. Some exclusions apply, see below. The original outbound shipping costs will be deducted from your refund. The return shipping is also the responsibility of the customer. Restocking charges of 20% are applicable on all returned items. Items must be unopened in original condition and packaging.
Assembled and/or modified items, items without original packaging, custom made or special order items, mattresses, accessories, and clearance items.
It is the customer’s responsibility to measure all doorways, hallways, architectural features, and room sizes to ensure the furniture purchased will fit. Orders cannot be returned as a result of the customers miscalculation of measurements. Please measure accurately.
If any item(s) arrive damaged or defective simply note any damage upon delivery and email pictures of the defective furniture to customerservice@mjmfurniture.com within 48 hours of receiving items.
If you would like to cancel your order, you have within 24 hours following the placement of your online order to contact us by email at customerservice@mjmfurniture.com. You will receive a confirmation email once the cancellation is approved.
Your refund will be issued to the original form of payment. Please allow a processing time of 3 to 5 business days for your refund to appear from the date of the confirmation email.
Each online order goes through an automated fraud analysis by our website. If any order gets flagged for potential fraud, we will contact the credit card holder to confirm the purchase before proceeding.
Financed purchases will only be shipped to the billing address on file with the finance company. We will not ship to any secondary shipping address provided. Your financed purchase at MJM Furniture cannot be released for at least 48 hours.
